Frequently Asked Questions

If you use a "First Month Free" coupon, Stripe will bill you 30 days after your date of purchase.

Stripe, our payment provider, will bill you on the date of purchase and then on a monthly cadence thereafter.

Our veterinarians can give advice and educate on your pet’s situation; however, they are not able to prescribe medication. Because our vets are virtual, a valid Veterinary Client Patient Relationship (VCPR) has not been established, and most state laws prohibit veterinarians from prescribing medication without a valid VCPR.

Yes, all of our vets are licensed with at least 5 years of experience.

Yes, our telehealth app is accessible worldwide when you are connected to cellular data or Wi-Fi access with a minimum bandwidth speed of 1.25MB up and down.

No, once you have selected your payment option there are no additional fees.

If you are experiencing this issue, please first verify that you have an adequate connection and your phone is updated to compatible models. Video conferencing requires strong Wi-Fi or cellular data connection and a model of phone with a faster processor. Using an iPhone 4 or greater or a Samsung 4 or greater, should work well when using FaceTime for your appointment. Unfortunately, some older phone models do not have the processor speed needed to connect without interference.

Connecting for your virtual appointment may take anywhere from 30 seconds up to 1 minute. Please be patient and remain on the line while connection is being established. In the rare occasion that one of our Vets is helping another patient and is unable to connect at the time of your call, there will be a message stating that the Vet is unavailable prompting you to text or call back shortly.

Please contact your local Woofie’s regarding their specific cancellation policy.

A single membership covers registration for up to six pets at no extra charge.

Absolutely! We will work with you to schedule the nail trim when we are in your ,neighborhood or notify you of special events where you are welcome to come to us.

Shedding is a natural process that occurs when dogs release excess fur and can be a major issue for pet parents. The amount of shedding that occurs can depend on the time of year and of course the breed of your dog. Woofie’s expert groomers can assist your pet’s natural shedding process with our 3-Step DeShed Treatment! All three steps within the Woofie’s 3-Step DeShed Treatment utilize specially patented Coat Release technology to remove mats and tangles, and release excess fur easily without pulling or damage.

Our 3-Step DeShed Treatment is safe for dogs of all ages and coat types.

Special handling typically refers to pets with unique needs related to their size, coat condition, age, or medical requirements. In some cases, a special handling fee may be charged to account for these circumstances.

Yes, if you love your groomer, please feel free to request them for your next service when booking your appointments.

We estimate the process takes between 1-2 hours depending on the breed of your pet, condition of their coat, frequency of grooms, and your pet’s behavior.

All our locations do set their own weight and size limits. Typically, dogs below 80lbs can be accommodated. Please check with your local Woofie’s for specifics.

We do ask that you are home for your pet’s first grooming appointment. After our initial visit, we can discuss alternative access options, so you do not need to be home for future grooms.

Upon arrival, your Woofie’s groomer will come to the door to get your pet. Once your pet's grooming appointment is complete, your groomer will bring them back to you—pampered, fresh, and clean!

It is our company policy that clients are not allowed in the van during the actual groom unless there is a health or behavior-related issue where the groomer requires the client's assistance. The safety of your pet is always our first priority!

Absolutely—in fact, we encourage it! Just let us know at the time of booking your appointment so we can be sure to let the groomer know you would like a tour.

We offer a variety of premium, luxury shampoos and products for you to choose from, including hypoallergenic options.

The cost of grooming remains the same whether or not you bathe your pet beforehand. In most cases, our groomer will need to bathe your pet themselves to ensure the coat is fully clean. A dirty coat can damage grooming equipment and may affect the quality of the final result. In certain situations—such as specific behavioral or medical needs—we may allow you to bathe your pet in advance. If this applies, we’ll work with you to determine the best approach.

Mats on your dog’s fur aren’t just unsightly, they can also be very painful. At Woofie’s, we take the stress and discomfort out of dematting with our combination treatment. First, we apply a pretreatment to soften and loosen the mats, followed by the use of specialized tools to gently and safely work them out. Each core package includes 15 minutes of brushing and dematting; if additional time is needed, your groomer will review the options with you.
 

Please note: If mats are too severe to be humanely combed out, we may recommend shaving or, in some cases, seeking veterinary care.”

Woofie’s Mobile Pet Spas are state-of-the-art and fully self-contained. We do not need to connect to your home’s power or water supply.

Yes, mobile grooming generally costs more than a traditional salon visit because it is a premium, specialized service. Mobile grooming offers the convenience of coming to your home, using high-quality products, and provides your pet with one-on-one, personalized care. Since each Mobile Pet Groomer can only see a limited number of pets per day, your pet receives the groomer’s full attention from start to finish. Unlike high-volume salons, mobile grooming is designed to reduce stress for your dog while saving you time and adding convenience.

On average, most pets need grooming every 4 – 6 weeks, but every breed is different. It also depends on how long or short you like to keep the hair on your pet.

Want to learn more about the benefits of dog grooming? Visit our blog: 5 Key Reasons to Schedule Regular Dog Grooming

We accept all major credit cards (Visa, MasterCard, Discover, and Amex). Please check with your local Woofie’s to confirm if they accept additional payment options.

Gratuities for your pet care providers are never expected but are always appreciated! You can either leave cash, add a gratuity on your credit card invoice, or work directly with your pet care provider to see if they have a preferred method such as PayPal, Zelle, Venmo, etc.

Check out our Locations page to find a Woofie’s near you!

Yes, all of our team members must undergo background checks upon hiring.

Yes, all of our team members must undergo background checks upon hiring.

Woofie’s requires two forms of entry to the home. If a key(s) is one or more of the forms of entry, a lockbox is required to ensure your key(s) always stays on premises. A Woofie’s lockbox (which is yours to keep) is available for purchase if needed.

Yes, we can take in the mail, water plants, rotate your lights, etc. Just let us know what you need while you are gone!

• Hiring a dog walker benefits both you and your dog in many ways, including: Regular walks keep your dog healthy and active. Hiring a dog walker ensures they get the consistent exercise they need.
• Walking can help eliminate destructive behavior at home. Hiring a dog walker will help allow your dog to relieve his/her pent-up energy. In turn, your dog will be less likely to chew, bite, and bark during the day.
• Mid-day walks with a dog walker can provide companionship. Your pet will likely be happier if they have social interaction while you’re away.
• Scheduled walks allow you to run errands after work without feeling guilty that your dog is home alone. You will have peace of mind knowing that your dog was able to get the exercise and relief they needed during their walk.

Our Woofie’s app includes a GPS tracking system so you can see the route your walker took when walking your dog.