Frequently Asked Questions
Answers About Our Pet Care Services
Whether you’re going away for a weekend and need a sitter for your pets or are treating your pup to a day of pampering, you deserve to have a comprehensive understanding of the services being provided, and who is providing them. At Woofie’s, we strive to be as transparent as possible. As pet parents ourselves, we understand how you feel and want to provide you with the peace of mind you deserve. Check out our FAQ section below to learn more about who we are and the services we provide. You’ve got questions about our pet sitting and other pet care services, and the Woofie’s team has the answers.
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Vet TeleHealth
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I HAVE SEVERAL PETS, DOES IT COST THE SAME FOR MULTIPLE PETS?Members can register up to 6 pets under one membership.
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CAN I CANCEL THE SERVICE?You can cancel at any time.
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I’M HAVING TROUBLE CONNECTING TO A VET WHAT CAN I DO?Connecting will take anywhere from 30 secs up to 1 minute. Please be patient and don’t hang up. If one of our Vets is helping someone else, there will be a message stating the Vet is unavailable. Then you can text or call back in a minute. This is rare but it might happen on the odd occasion.
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THE VIDEO IS BLURRY, HOW DO I GET A CLEARER IMAGE?Video chatting requires a faster phone processor and good WiFi or Cell Data connection. iPhone 4 or greater or Samsung 4 or greater work well with Facetime. Some older models just don’t have the processor speed to make it work correctly. If you are experiencing difficulty it is most likely your connection. We encourage you to ensure you have adequate connection and an updated phone for best results.
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ARE THERE ANY EXTRA COST IF I USE THE APP OUTSIDE OF THE INITIAL FEE?No, once you have selected your payment option there are no additional fees.
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CAN WE USE THIS ANYWHERE IN THE WORLD?Yes, our app is accessible worldwide as long as you have Cell or WiFi access with a minimum bandwidth speed of 1.25mb up and down.
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ARE YOUR VETS LICENSED?All of our vets are licensed with at least 5 years of experience.
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CAN YOUR VETS PRESCRIBE MEDICATION?Our veterinarians can give advice and educate. Because our vets are virtual, a valid Veterinary Client Patient Relationship (VCPR) has not been established. Most State Laws prohibit veterinarians from prescribing medication without a valid VCPR.
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WHEN WILL I BE BILLED?
Stripe is our payment provider. They will bill you directly on the date of purchase and then on a monthly cadence.
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IF I USE A COUPON, WHEN WILL I BE BILLED?
If you use a coupon that gives you your first month free, then Stripe will bill you 30 days after your date of purchase.
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Mobile Pet Spa FAQs
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Does mobile grooming cost more than grooming in a brick-and-mortar salon?
Yes, Mobile Grooming is a specialized service. It offers convenience and utilizes luxury products. Mobile Pet Stylists are limited to the number of pets they can accommodate in a day, due to offering personalized, one-on-one attention. Your pet gets the groomer's undivided attention throughout the entire grooming process. Mobile grooming is not a high-volume business, rather it is a premium service designed to reduce the stress of grooming on your dog and to be a convenience and time-saver for you.
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What is included in a Luxury Bath/Mini Groom/Full Groom?
Our Luxury Bath service begins with a gentle coat brushing followed by a massaging bath featuring your choice of premium shampoo. Our no-tears, brightening face wash follows to cleanse away dirt and stains while the ears are gently sanitized to remove dirt and wax buildup. Next, nails are clipped and/or dremeled. We finish off with a thorough cage-free drying to remove any loose hair and a light, fragrant spritz.
Our Full Groom service is our signature Luxury Bath spa treatment plus a complete whole-body cut specific to your pup’s breed or your personal preference.
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Do you need anything (connection to water or power) for the van?
Woofie’s Mobile Pet Spas are state-of-the-art and fully self-contained. We do not need to connect to your home's power or water supply.
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What is the price for a groom?
Our starting prices are breed-specific, but there are also many other variables that factor into the price, such as the pet's behavior, the condition of the coat, how frequently your pet is groomed, and the size of the pet to name a few.
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What if my pet is matted?
Mats on your pup’s fur can be unsightly and, most importantly, painful to your pet. Woofie’s takes the pain and stress out of dematting with our combination dematting treatment. We start by applying a dematting pretreatment to help soften and loosen the mats, then use a specialized dematting tool to safely and gently work through them. 15 minutes of brushing/dematting time is included in our core packages, if more time is needed, your Pet Stylist will discuss your options with you
Please Note: If mats are too severe to be humanely combed out, we may suggest shaving or veterinarian care.
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If I bathe my pet, would the grooming price be less? Can we have the groom without the bath?
The price of the groom will be the same whether you bathe your pet prior to the groom or not. Our Pet Stylists typically will need to bathe your pet themselves to ensure the pet is fully clean, as a dirty coat can damage the equipment they use and could result in a less than perfect finish.
On occasion, we may agree to you bathing the pet ahead of time due to behavior or medical reasons. We will work with you in more detail if that situation were to arise.
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What kind of products do you use? Are they hypoallergenic?
We offer a variety of premium luxury shampoos for you to choose from. We do offer Hypoallergenic options.
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Can I see inside the van or take a tour?
Absolutely – in fact, we encourage it! Just let us know at the time of booking your appointment so we can be sure to let the groomer know.
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Can I be in the van with my dog during the grooming?
It is our company policy that clients are not allowed in the van during the actual groom unless it is a health or behavior-related issue where the groomer requires the client’s assistance. The safety of your pet is always our first priority!
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Will the groomer come to the door to get the dog, or do I need to bring him out?
Upon arrival, your Woofie’s groomer will come to the door to get your pet. Once your pet’s grooming appointment is complete, we’ll bring them back to you – pampered, fresh, and clean!
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Do I have to be home for the groom?
We do request that you are home for at least the first appointment. After your first groom with us, we can discuss if alternative access is an option for you so you do not need to be home for future grooms.
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Is there a weight/size limit?
All our locations do set their own weight and size limits. Typically, dogs below 80lbs can be accommodated. Please check with your local Woofie’s for specifics.
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How long does the grooming take?
We estimate between 1 hour to 2 hours depending on the breed of your pet, condition of the coat, frequency of grooms, and your pet’s behavior.
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Can I request a groomer?
Yes! If you love your groomer, please feel free to request them for your next service.
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What does special handling mean?
Special handling typically refers to pets who may have special needs due to size, coat condition, age, or medical needs. Sometimes pets may incur a special handling fee due to one of these scenarios.
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What do you recommend for a dog that sheds?
Shedding is a natural process that occurs when dogs release excess fur and can be a major issue for pet parents depending on the time of year AND the type of dog you have. Woofie’s expert groomers can assist your pet’s natural shedding process with our 3-Step DeShed Treatment! All three steps within the Woofie’s 3-Step DeShed Treatment utilize a specially patented Coat Release™ technology to remove mats and tangles and release excess fur easily – without pulling or damage!
Our DeShed Treatment is safe for all dogs, puppies, and all coat types.
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Can I just get a Nail Trim?
Absolutely. We will work with you to schedule the nail trim when we are in your neighborhood or advise you on special events where you can come to us.
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How often should my pet be groomed?
On average, most pets need grooming every 4 – 6 weeks, but every breed is different. It also depends on how long or short you like to keep the hair on your pet.
Want to learn more about the benefits of dog grooming? Visit our blog: 5 Key Reasons to Schedule Regular Dog Grooming
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Pet Sitting/Dog Walking FAQs
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How do you enter my home for service?
Woofie’s requires two forms of entry to the home. If a key/s is one or more forms of entry, then a lockbox is required to ensure your key/s always stay on premises. A Woofie’s lockbox (which is yours to keep) is available for purchase if need be.
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How do I know that my dog was actually walked?
Our Woofie’s app includes a GPS tracking system so you can see the route your walker took when walking your dog.
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Do you administer medication?
Yes, we do. Depending on the type of medication administration that is needed, there may be an additional fee.
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Will you also take in my mail, water the plants, etc. when I am out of town?
Yes! We can take in the mail, water plants, rotate your lights, etc. Just let us know what you need while you are gone!
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What are the Benefits of Hiring a Dog Walker?
Hiring a dog walker benefits both you and your pup. These benefits include:
- Regular walks promote health and exercise for your dog. In order to remain healthy your dog needs exercise and hiring a dog walker can help them achieve regular walks.
- Walking can help to eliminate destructive behavior at home. Hiring a dog walker will help to allow your dog to relieve his/her pent-up energy. In turn, your dog will be less likely to chew, bite, and bark during the day.
- Mid-day walks with a dog walker can provide companionship. Your pet will likely be happier if they have social interaction while you're away.
- Scheduled walks allow you to run errands after work without feeling guilty that your pup is home alone. You will have peace of mind knowing that your dog was able to get the exercise and relief they needed during their walk.
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Do your sitters have background checks?Yes, all of our team members must undergo background checks upon hiring.
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General FAQs
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How do I pay gratuities?
Gratuities for your pet care providers are never expected but always appreciated! You can either leave cash, add a gratuity on your credit card invoice, or work directly with your pet care provider to see if they have a preferred method such as Paypal, Zelle, Venmo, etc.
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What type of payments do you accept?
We accept all major credit cards (Visa, MasterCard, Discover, and Amex) and some locations accept cash or checks. We recommend checking with your specific location to confirm.
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Do you service my location?Check out our Locations page to find a Woofie’s near you!
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House Sitting
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Will you also take in my mail, water the plants, etc. when I am out of town?Yes! We can take in the mail, water plants, rotate your lights, etc. Just let us know what you need while you are gone!
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How do you enter my home for service?Woofie’s requires two forms of entry to the home. If a key/s is one or more forms of entry, then a lockbox is required to ensure your key/s always stay on premises. A Woofie’s lockbox (which is yours to keep) is available for purchase if need be.
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Do your sitters have background checks?Yes, all of our team members must undergo background checks upon hiring.
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