Frequently Asked Questions

We offer a variety of premium luxury shampoos for you to choose from. We do offer Hypoallergenic options.

Woofie’s Mobile Pet Spas are state-of-the-art and fully self-contained. We do not need to connect to your home's power or water supply. 

Yes, Mobile Grooming is a specialized service. It offers convenience and utilizes luxury products. Mobile Pet Stylists are limited to the number of pets they can accommodate in a day, due to offering personalized, one-on-one attention. Your pet gets the groomer's undivided attention throughout the entire grooming process. Mobile grooming is not a high-volume business, rather it is a premium service designed to reduce the stress of grooming on your dog and to be a convenience and time-saver for you.

The price of the groom will be the same whether you bathe your pet prior to the groom or not. Our Pet Stylists typically will need to bathe your pet themselves to ensure the pet is fully clean, as a dirty coat can damage the equipment they use and could result in a less than perfect finish. 

On occasion, we may agree to you bathing the pet ahead of time due to behavior or medical reasons. We will work with you in more detail if that situation were to arise.

Absolutely – in fact, we encourage it! Just let us know at the time of booking your appointment so we can be sure to let the groomer know. 

Our starting prices are breed-specific, but there are also many other variables that factor into the price, such as the pet's behavior, the condition of the coat, how frequently your pet is groomed, and the size of the pet to name a few.

Our Luxury Bath service begins with a gentle coat brushing followed by a massaging bath featuring your choice of premium shampoo. Our no-tears, brightening face wash follows to cleanse away dirt and stains while the ears are gently sanitized to remove dirt and wax buildup. Next, nails are clipped and/or dremeled. We finish off with a thorough cage-free drying to remove any loose hair and a light, fragrant spritz.

Our Full Groom service is our signature Luxury Bath spa treatment plus a complete whole-body cut specific to your pup’s breed or your personal preference. 

Mats on your pup’s fur can be unsightly and, most importantly, painful to your pet. Woofie’s takes the pain and stress out of dematting with our combination dematting treatment. We start by applying a dematting pretreatment to help soften and loosen the mats, then use a specialized dematting tool to safely and gently work through them. 15 minutes of brushing/dematting time is included in our core packages, if more time is needed, your Pet Stylist will discuss your options with you

Please Note: If mats are too severe to be humanely combed out, we may suggest shaving or veterinarian care.

Special handling typically refers to pets who may have special needs due to size, coat condition, age, or medical needs. Sometimes pets may incur a special handling fee due to one of these scenarios.

We do request that you are home for at least the first appointment. After your first groom with us, we can discuss if alternative access is an option for you so you do not need to be home for future grooms.

It is our company policy that clients are not allowed in the van during the actual groom unless it is a health or behavior-related issue where the groomer requires the client’s assistance. The safety of your pet is always our first priority!

Yes! If you love your groomer, please feel free to request them for your next service. 

Shedding is a natural process that occurs when dogs release excess fur and can be a major issue for pet parents depending on the time of year AND the type of dog you have. Woofie’s expert groomers can assist your pet’s natural shedding process with our 3-Step DeShed Treatment! All three steps within the Woofie’s 3-Step DeShed Treatment utilize a specially patented Coat Release™ technology to remove mats and tangles and release excess fur easily – without pulling or damage!

Our DeShed Treatment is safe for all dogs, puppies, and all coat types.

All our locations do set their own weight and size limits. Typically, dogs below 80lbs can be accommodated. Please check with your local Woofie’s for specifics.

Upon arrival, your Woofie’s groomer will come to the door to get your pet. Once your pet’s grooming appointment is complete, we’ll bring them back to you – pampered, fresh, and clean!

We estimate between 1 hour to 2 hours depending on the breed of your pet, condition of the coat, frequency of grooms, and your pet’s behavior. 

Absolutely. We will work with you to schedule the nail trim when we are in your neighborhood or advise you on special events where you can come to us.

On average, most pets need grooming every 4 – 6 weeks, but every breed is different. It also depends on how long or short you like to keep the hair on your pet.

Want to learn more about the benefits of dog grooming? Visit our blog: 5 Key Reasons to Schedule Regular Dog Grooming

Woofie’s requires two forms of entry to the home. If a key/s is one or more forms of entry, then a lockbox is required to ensure your key/s always stay on premises. A Woofie’s lockbox (which is yours to keep) is available for purchase if need be.

Our Woofie’s app includes a GPS tracking system so you can see the route your walker took when walking your dog. 

Yes! We can take in the mail, water plants, rotate your lights, etc. Just let us know what you need while you are gone! 

Yes, we do. Depending on the type of medication administration that is needed, there may be an additional fee.

Hiring a dog walker benefits both you and your pup. These benefits include:

• Regular walks promote health and exercise for your dog. In order to remain healthy your dog needs exercise and hiring a dog walker can help them achieve regular walks. 
• Walking can help to eliminate destructive behavior at home. Hiring a dog walker will help to allow your dog to relieve his/her pent-up energy. In turn, your dog will be less likely to chew, bite, and bark during the day.
• Mid-day walks with a dog walker can provide companionship. Your pet will likely be happier if they have social interaction while you're away.
• Scheduled walks allow you to run errands after work without feeling guilty that your pup is home alone. You will have peace of mind knowing that your dog was able to get the exercise and relief they needed during their walk. 

Gratuities for your pet care providers are never expected but always appreciated! You can either leave cash, add a gratuity on your credit card invoice, or work directly with your pet care provider to see if they have a preferred method such as Paypal, Zelle, Venmo, etc.

We accept all major credit cards (Visa, MasterCard, Discover, and Amex) and some locations accept cash or checks. We recommend checking with your specific location to confirm.