Frequently Asked Questions

Answers About Our Pet Care Services

Whether you’re going away for a weekend and need a sitter for your pets or are treating your pup to a day of pampering, you deserve to have a comprehensive understanding of the services being provided, and who is providing them. At Woofie’s, we strive to be as transparent as possible. As pet parents ourselves, we understand how you feel and want to provide you with the peace of mind you deserve. Check out our FAQ section below to learn more about who we are and the services we provide. You’ve got questions about our pet sitting and other pet care services, and the Woofie’s team has the answers.

  • Mobile Pet Spa FAQs

    • Does mobile grooming cost more than grooming in a brick-and-mortar salon?

      Yes, Mobile Grooming is a specialized service. It offers convenience and utilizes luxury products. Mobile Pet Stylists are limited to the number of pets they can accommodate in a day, due to offering personalized, one-on-one attention. Your pet gets the groomer's undivided attention throughout the entire grooming process. Mobile grooming is not a high-volume business, rather it is a premium service designed to reduce the stress of grooming on your dog and to be a convenience and time-saver for you.

    • What is included in a Luxury Bath/Mini Groom/Full Groom?

      Our Luxury Bath service begins with a gentle coat brushing followed by a massaging bath featuring your choice of premium shampoo. Our no-tears, brightening face wash follows to cleanse away dirt and stains while the ears are gently sanitized to remove dirt and wax buildup. Next, nails are clipped and/or dremeled. We finish off with a thorough cage-free drying to remove any loose hair and a light, fragrant spritz.

      Our Full Groom service is our signature Luxury Bath spa treatment plus a complete whole-body cut specific to your pup’s breed or your personal preference. 

    • Do you need anything (connection to water or power) for the van?

      Woofie’s Mobile Pet Spas are state-of-the-art and fully self-contained. We do not need to connect to your home's power or water supply. 

    • What is the price for a groom?

      Our starting prices are breed-specific, but there are also many other variables that factor into the price, such as the pet's behavior, the condition of the coat, how frequently your pet is groomed, and the size of the pet to name a few.

    • What if my pet is matted?

      Mats on your pup’s fur can be unsightly and, most importantly, painful to your pet. Woofie’s takes the pain and stress out of dematting with our combination dematting treatment. We start by applying a dematting pretreatment to help soften and loosen the mats, then use a specialized dematting tool to safely and gently work through them. 15 minutes of brushing/dematting time is included in our core packages, if more time is needed, your Pet Stylist will discuss your options with you

      Please Note: If mats are too severe to be humanely combed out, we may suggest shaving or veterinarian care.

    • If I bathe my pet, would the grooming price be less? Can we have the groom without the bath?

      The price of the groom will be the same whether you bathe your pet prior to the groom or not. Our Pet Stylists typically will need to bathe your pet themselves to ensure the pet is fully clean, as a dirty coat can damage the equipment they use and could result in a less than perfect finish. 

      On occasion, we may agree to you bathing the pet ahead of time due to behavior or medical reasons. We will work with you in more detail if that situation were to arise.

    • What kind of products do you use? Are they hypoallergenic?

      We offer a variety of premium luxury shampoos for you to choose from. We do offer Hypoallergenic options.

    • Can I see inside the van or take a tour?

      Absolutely – in fact, we encourage it! Just let us know at the time of booking your appointment so we can be sure to let the groomer know. 

    • Can I be in the van with my dog during the grooming?

      It is our company policy that clients are not allowed in the van during the actual groom unless it is a health or behavior-related issue where the groomer requires the client’s assistance. The safety of your pet is always our first priority!

    • Will the groomer come to the door to get the dog, or do I need to bring him out?

      Upon arrival, your Woofie’s groomer will come to the door to get your pet. Once your pet’s grooming appointment is complete, we’ll bring them back to you – pampered, fresh, and clean!

    • Do I have to be home for the groom?

      We do request that you are home for at least the first appointment. After your first groom with us, we can discuss if alternative access is an option for you so you do not need to be home for future grooms.

    • Is there a weight/size limit?

      All our locations do set their own weight and size limits. Typically, dogs below 80lbs can be accommodated. Please check with your local Woofie’s for specifics.

    • How long does the grooming take?

      We estimate between 1 hour to 2 hours depending on the breed of your pet, condition of the coat, frequency of grooms, and your pet’s behavior. 

    • Can I request a groomer?

      Yes! If you love your groomer, please feel free to request them for your next service. 

    • What does special handling mean?

      Special handling typically refers to pets who may have special needs due to size, coat condition, age, or medical needs. Sometimes pets may incur a special handling fee due to one of these scenarios.

    • What do you recommend for a dog that sheds?

      Shedding is a natural process that occurs when dogs release excess fur and can be a major issue for pet parents depending on the time of year AND the type of dog you have. Woofie’s expert groomers can assist your pet’s natural shedding process with our 3-Step DeShed Treatment! All three steps within the Woofie’s 3-Step DeShed Treatment utilize a specially patented Coat Release™ technology to remove mats and tangles and release excess fur easily – without pulling or damage!

      Our DeShed Treatment is safe for all dogs, puppies, and all coat types.

    • Can I just get a Nail Trim?

      Absolutely. We will work with you to schedule the nail trim when we are in your neighborhood or advise you on special events where you can come to us.

    • How often should my pet be groomed?

      On average, most pets need grooming every 4 – 6 weeks, but every breed is different. It also depends on how long or short you like to keep the hair on your pet.

      Want to learn more about the benefits of dog grooming? Visit our blog: 5 Key Reasons to Schedule Regular Dog Grooming

  • Pet Sitting/Dog Walking FAQs

    • How do you enter my home for service?

      All Woofie’s clients must purchase a Woofie’s lockbox, which is yours to keep. This enables you to always keep your key on your premises. 

    • How do I know that my dog was actually walked?

      Our Woofie’s app includes a GPS tracking system so you can see the route your walker took when walking your dog. 

    • Do you administer medication?

      Yes, we do. Depending on the type of medication administration that is needed, there may be an additional fee.

    • Will you also take in my mail, water the plants, etc. when I am out of town?

      Yes! We can take in the mail, water plants, rotate your lights, etc. Just let us know what you need while you are gone! 

    • Do your sitters have background checks?
      Yes, all of our team members must undergo background checks upon hiring.
  • General FAQs

    • How do I pay gratuities?

      Gratuities for your pet care providers are never expected but always appreciated! You can either leave cash, add a gratuity on your credit card invoice, or work directly with your pet care provider to see if they have a preferred method such as Paypal, Zelle, Venmo, etc.

    • What type of payments do you accept?

      We accept cash, checks, and all major forms of credit cards: Visa, MasterCard, Discover, and Amex.

    • Do you service my location?
      Check out our Locations page to find a Woofie’s near you!