Frequently Asked Questions

If you use a coupon that gives you your first month free, then Stripe will bill you 30 days after your date of purchase.

Stripe is our payment provider. They will bill you directly on the date of purchase and then on a monthly cadence.

Our veterinarians can give advice and educate. Because our vets are virtual, a valid Veterinary Client Patient Relationship (VCPR) has not been established. Most State Laws prohibit veterinarians from prescribing medication without a valid VCPR.

All of our vets are licensed with at least 5 years of experience.

Yes, our app is accessible worldwide as long as you have Cell or WiFi access with a minimum bandwidth speed of 1.25mb up and down.

No, once you have selected your payment option there are no additional fees.

Video chatting requires a faster phone processor and good WiFi or Cell Data connection. iPhone 4 or greater or Samsung 4 or greater work well with Facetime. Some older models just don’t have the processor speed to make it work correctly. If you are experiencing difficulty it is most likely your connection. We encourage you to ensure you have adequate connection and an updated phone for best results.

Connecting will take anywhere from 30 secs up to 1 minute. Please be patient and don’t hang up. If one of our Vets is helping someone else, there will be a message stating the Vet is unavailable. Then you can text or call back in a minute. This is rare but it might happen on the odd occasion.

You can cancel at any time.

Members can register up to 6 pets under one membership.

Absolutely. We will work with you to schedule the nail trim when we are in your neighborhood or advise you on special events where you can come to us.

Shedding is a natural process that occurs when dogs release excess fur and can be a major issue for pet parents depending on the time of year AND the type of dog you have. Woofie’s expert groomers can assist your pet’s natural shedding process with our 3-Step DeShed Treatment! All three steps within the Woofie’s 3-Step DeShed Treatment utilize a specially patented Coat Release™ technology to remove mats and tangles and release excess fur easily – without pulling or damage!

Our DeShed Treatment is safe for all dogs, puppies, and all coat types.

Special handling typically refers to pets who may have special needs due to size, coat condition, age, or medical needs. Sometimes pets may incur a special handling fee due to one of these scenarios.

Yes! If you love your groomer, please feel free to request them for your next service. 

We estimate between 1 hour to 2 hours depending on the breed of your pet, condition of the coat, frequency of grooms, and your pet’s behavior. 

All our locations do set their own weight and size limits. Typically, dogs below 80lbs can be accommodated. Please check with your local Woofie’s for specifics.

We do request that you are home for at least the first appointment. After your first groom with us, we can discuss if alternative access is an option for you so you do not need to be home for future grooms.

Upon arrival, your Woofie’s groomer will come to the door to get your pet. Once your pet’s grooming appointment is complete, we’ll bring them back to you – pampered, fresh, and clean!

It is our company policy that clients are not allowed in the van during the actual groom unless it is a health or behavior-related issue where the groomer requires the client’s assistance. The safety of your pet is always our first priority!

Absolutely – in fact, we encourage it! Just let us know at the time of booking your appointment so we can be sure to let the groomer know. 

We offer a variety of premium luxury shampoos for you to choose from. We do offer Hypoallergenic options.

The price of the groom will be the same whether you bathe your pet prior to the groom or not. Our Pet Stylists typically will need to bathe your pet themselves to ensure the pet is fully clean, as a dirty coat can damage the equipment they use and could result in a less than perfect finish. 

On occasion, we may agree to you bathing the pet ahead of time due to behavior or medical reasons. We will work with you in more detail if that situation were to arise.

Mats on your pup’s fur can be unsightly and, most importantly, painful to your pet. Woofie’s takes the pain and stress out of dematting with our combination dematting treatment. We start by applying a dematting pretreatment to help soften and loosen the mats, then use a specialized dematting tool to safely and gently work through them. 15 minutes of brushing/dematting time is included in our core packages, if more time is needed, your Pet Stylist will discuss your options with you

Please Note: If mats are too severe to be humanely combed out, we may suggest shaving or veterinarian care.

Woofie’s Mobile Pet Spas are state-of-the-art and fully self-contained. We do not need to connect to your home's power or water supply. 

Yes, Mobile Grooming is a specialized service. It offers convenience and utilizes luxury products. Mobile Pet Stylists are limited to the number of pets they can accommodate in a day, due to offering personalized, one-on-one attention. Your pet gets the groomer's undivided attention throughout the entire grooming process. Mobile grooming is not a high-volume business, rather it is a premium service designed to reduce the stress of grooming on your dog and to be a convenience and time-saver for you.

On average, most pets need grooming every 4 – 6 weeks, but every breed is different. It also depends on how long or short you like to keep the hair on your pet.

Want to learn more about the benefits of dog grooming? Visit our blog: 5 Key Reasons to Schedule Regular Dog Grooming

We accept all major credit cards (Visa, MasterCard, Discover, and Amex) and some locations accept cash or checks. We recommend checking with your specific location to confirm.

Gratuities for your pet care providers are never expected but always appreciated! You can either leave cash, add a gratuity on your credit card invoice, or work directly with your pet care provider to see if they have a preferred method such as Paypal, Zelle, Venmo, etc.

Check out our Locations page to find a Woofie’s near you!

Yes, all of our team members must undergo background checks upon hiring.

Woofie’s requires two forms of entry to the home. If a key/s is one or more forms of entry, then a lockbox is required to ensure your key/s always stay on premises. A Woofie’s lockbox (which is yours to keep) is available for purchase if need be.

Yes! We can take in the mail, water plants, rotate your lights, etc. Just let us know what you need while you are gone!

Hiring a dog walker benefits both you and your pup. These benefits include:

• Regular walks promote health and exercise for your dog. In order to remain healthy your dog needs exercise and hiring a dog walker can help them achieve regular walks. 
• Walking can help to eliminate destructive behavior at home. Hiring a dog walker will help to allow your dog to relieve his/her pent-up energy. In turn, your dog will be less likely to chew, bite, and bark during the day.
• Mid-day walks with a dog walker can provide companionship. Your pet will likely be happier if they have social interaction while you're away.
• Scheduled walks allow you to run errands after work without feeling guilty that your pup is home alone. You will have peace of mind knowing that your dog was able to get the exercise and relief they needed during their walk. 

Our Woofie’s app includes a GPS tracking system so you can see the route your walker took when walking your dog. 

For dogs that shed heavily, we recommend our 3-Step DeShed Treatment. It uses Coat Release™ technology to safely remove loose fur and reduce shedding—without any harsh pulling. It’s gentle enough for all breeds and coat types, even puppies.

For your first appointment, yes—we like to meet you and your pet in person. After that, if you’d prefer, we can use a secure access method (like a code or lockbox) so your pet can be groomed even if you’re not home.

Yes, you can! Many pet parents prefer to stick with a familiar groomer, and we do our best to accommodate those requests. If you're part of our Woof Pack Loyalty Program, we’ll make every effort to match you with your preferred stylist.

Absolutely! We’re happy to offer nail trims on their own, either when we’re already in your area or at select local events. Just contact us and we’ll coordinate based on your location and our schedule.

Special handling refers to pets that may need extra care whether due to age, health issues, coat condition, size, or behavior. In some cases, a special handling fee may apply to make sure we can provide a safe and positive experience for your pet.

Most Woofie’s® locations, including Highlands Ranch, can accommodate dogs up to 80 pounds. Breed and individual pet characteristics may influence eligibility, so feel free to reach out to confirm your pet is a good fit for mobile grooming.

Grooming sessions typically range from one to two hours. The exact time depends on several factors including your dog’s size, coat condition, grooming frequency, and temperament.

No need to bring them out! Your groomer will come right to your door to collect your pet and walk them to the van. After the session, we’ll bring them back fresh, clean, and relaxed.

Definitely! We’re proud of our setup and always happy to give you a look inside. Just mention it when you schedule and your groomer will show you around.

The Luxury Bath includes a premium shampoo of your choice, brushing, face wash, ear cleaning, nail trimming or dremeling, drying, and a final spritz. The Full Groom adds a full-body haircut customized to your dog’s breed or your personal style preference.

The price remains the same. Our groomers need to bathe your pet to ensure the coat is properly cleaned and prepped for cutting and styling. In rare situations, such as health or behavior concerns, we’ll work with you on a case-by-case basis.

To keep the environment calm and focused, we generally do not allow clients inside the grooming van. If your pet has a medical or behavioral condition that makes your presence necessary, we can discuss special arrangements in advance.

We use a curated selection of premium shampoos, including hypoallergenic formulas, oatmeal-based blends, lavender, and odor-fighting options. If your dog has skin sensitivities, we’ll help you choose the right one.

Nope! Our mobile Pet Spa vans are fully self-contained. We bring our own water, power, and equipment. No home hookups required.

Pricing depends on factors like breed, size, coat condition, grooming frequency, and behavior. We’ll provide a base quote at the time of booking, and your groomer will confirm the final price before starting.

Yes, mobile grooming typically costs more because it’s a specialized, premium service. Your pet gets personalized care in a quiet, one-on-one setting without the stress of traditional grooming environments.

Yes! Just let us know what you need during your consultation. We’re happy to help with light home tasks like checking the mail, watering plants, or switching lights on or off.

Most dogs should be groomed every 4 to 6 weeks, though that depends on breed and coat type. Staying on a regular schedule helps avoid matting and keeps each visit low-stress for your dog.

We can administer most medications. Some cases may include a small additional fee depending on complexity.

Absolutely. Every Woofie’s® dog walker completes a background check before they ever step paw—er, foot—on your property.

Hiring a dog walker keeps your dog active and stimulated while giving you breathing room in your schedule. It’s a win-win.

Woofie’s® requires two access methods. One can be a key stored in a lockbox on your property, and we can provide the lockbox if needed.

We use GPS tracking in our app, so you can see when your walker arrives, the walk route, and when your pet gets home.

We’re happy to provide medication as needed. Certain types may require a small extra charge.

Without a doubt! Every team member must pass a background check before joining.

Of course. Simply tell us your requests, and we’ll take care of them while you’re gone.

Woofie’s requires two forms of entry. If keys are needed, we store them securely in a lockbox (available for purchase).

Our app includes GPS tracking, which means you’ll have a chance to check the route and timing of your dog’s walk.

A dog walker will help you make sure that your pup gets exercise, stays cheerful, and remains mentally engaged. They also ease midday boredom, promote socialization, and free up your schedule.

Definitely! We’re happy to offer nail trims on their own when we're scheduled to be in your area or set up at a local event. Just reach out to coordinate a time that works with our route.

Most grooming sessions last between one and two hours. The exact timing depends on your dog’s size, coat condition, grooming needs, and temperament. We'll give you a more tailored estimate when you book.

We’ll come to your door to greet your pup and safely walk them out to the van. After the groom, we’ll return them to you clean, happy, and ready to show off their fresh look.

Of course. Many pet parents prefer to stick with the same groomer for familiarity and consistency. We always do our best to accommodate requests, especially for Woof Pack Loyalty Program members, who receive scheduling priority.

For heavy shedders, our signature 3-Step DeShed Treatment is a great choice. It uses gentle Coat Release™ technology to lift loose fur without pulling or damaging the coat. That makes it effective year-round and safe for all breeds, and puppies too.

In general, Woofie’s® locations, including ours, can groom dogs up to 80 pounds. However, size and breed-specific limitations may vary, so it’s best to call us and double-check for your pup.

We ask that you be present for the first appointment so we can meet you and your pet. After that, you’re welcome to set up an alternative access method, like a garage code, if you’d rather not be home for future visits.

Some pets need a little extra love. That might be due to age, health concerns, grooming history, or size. If your pup requires more time or special care to ensure a calm, safe appointment, a special handling fee may apply.

To keep things safe and smooth, our vans are groomer-only zones. In cases where a dog has a medical or behavioral condition that requires your presence, we may allow exceptions, but this must be pre-approved.

Mats can be painful and tricky to remove. We begin with a special pretreatment and use gentle tools to work through tangles. Every full groom includes up to 15 minutes of dematting;if more time is needed, your groomer will review next steps with you. In severe cases, shaving or a vet visit may be the most humane option.

Our Luxury Bath includes a premium shampoo bath, brush-out, face wash, ear cleaning, nail trim or dremel, blow dry, and finishing spritz. A Full Groom includes all of that plus a complete haircut tailored to your preferences or your dog’s breed standards.

Bathing is always included in our full grooming services. That’s because we need to ensure your pet’s coat is properly cleaned and prepped for grooming. If there’s a medical or behavioral reason you’d prefer to handle the bath yourself, talk to us: we’re happy to discuss your options.

Absolutely. If you're curious about our setup, just let us know in advance and we’ll happily show you around before or after your pet’s appointment.

Grooming costs depend on several factors: breed, coat condition, size, behavior, and how often your pet is groomed. We’ll provide an initial estimate when you book, and your groomer can confirm the final price once they’ve seen your pet.

Not at all! Our grooming vans are fully equipped with their own power and water supply. There’s no need to hook into your utilities.

We carry a range of high-quality shampoos including oatmeal, lavender, hypoallergenic, and deodorizing formulas. Let us know your dog’s needs and we’ll help choose the right one for their coat and skin.

It can be, but mobile grooming offers unmatched convenience and comfort. Your dog gets personalized attention without the stress of a noisy salon or cage time, and you don’t have to leave the house.

Most dogs do well with grooming every 4 to 6 weeks, but the ideal schedule depends on your dog’s breed and coat. Regular grooming keeps fur healthy, prevents mats, and helps your pet feel their best between appointments.

Of course! Your first meet-and-greet with our office team is complimentary. If you'd like the assigned sitter to join as well, we charge a small fee to cover their time.

Yes. Our team is trained in giving medications, including pills, injections, and special treatments. In some cases, a small fee may apply depending on the medication type.

You can choose from a range of visit lengths, starting at 15 minutes and going up to an hour. That way, your pet gets the right amount of time based on their routine and needs.

We ask for two ways to enter your home. If one method involves a key, we’ll use a secure lockbox that stays on-site while care is being provided.

Overnight care means a sitter stays in your home from 7 PM to 7 AM. Bed & Biscuit is a 24-hour stay at the sitter’s home instead. But with either option, you can count on meals, walks, cleanup, and a lot of TLC.

Yes, we can! Just let us know what you’d like taken care of—mail pickup, plant watering, or even light rotation—and we’ll make sure it’s done.

Each visit covers the essentials. That means fresh food and water, walk or playtime, litter box scooping or waste cleanup, and personalized attention. If you’d like us to water plants, collect mail, or adjust lights while you're away, we’re happy to help.

Definitely. All Woofie’s® sitters complete a thorough background check before joining our team and providing in-home services.

We do! Our sitters have experience with cats, small mammals, and other companion animals. Just let us know what types of pets you have when you set up your consultation.

Most sessions last 1-2 hours. Exact timing depends on your dog’s size, coat condition, grooming needs, and temperament. We’ll provide a precise estimate when you book.

Our 3-Step DeShed Treatment uses Coat Release™ technology to gently lift undercoat without damaging the topcoat. This pH-balanced process includes: (1) Detoxifying shampoo, (2) Hydrating conditioner, and (3) High-velocity blowout – reducing shedding for 4-6 weeks.

We generally groom dogs up to 80 pounds. Size/breed limitations can vary, so call us to confirm for your pup.

Definitely! We often provide standalone nail trims during neighborhood service windows or local events. If you’d like to plan just a nail trim, contact us and we can coordinate with you on timing.

Yes! To the greatest extent possible, we try to keep the groomer the same between visits for your pet. Woof Pack members get guaranteed preferred groomer bookings. Others can request favorites based on availability. We recommend scheduling 3+ weeks ahead for best results.

This applies to pets needing extra time/care due to:

• Senior mobility issues
• Anxiety or past trauma
• Medical conditions (e.g., arthritis, seizures)
• Extreme fear/reactivity

Please note that a special handling fee may apply.

You must be present for the first appointment. After that, you may arrange alternative access (e.g., garage code) if you won’t be home.

Yes. We’ll greet you at your door, safely escort your dog to/from the van, and return them clean and happy after service.

We use pretreatment and gentle tools. Full grooms include up to 15 minutes of dematting; severe cases may require shaving or a vet visit.

Absolutely. Notify us in advance, and we’ll gladly show you around before or after your pet’s appointment.

Grooming costs depend upon the breed and size of your pet, as well as their coat condition, behavior, and how often your pet is groomed. Before we begin, we’ll provide an initial estimate, and your groomer can confirm the final price once they’ve seen your pet.

Our vans are exclusive to groomers for safety. Exceptions require pre-approval for medical/behavioral conditions needing your presence.

Our full grooming services always include a bath. This is something we do in order to make sure your pet’s coat is clean and ready for grooming. If there’s a medical or behavioral reason you’d prefer to handle the bath yourself, talk to us: we’re happy to discuss your options.

We offer high-quality shampoos: oatmeal, lavender, hypoallergenic, and deodorizing formulas. Tell us your dog’s needs for a tailored selection.

No need! Our vans are self-contained with independent power and water.

Our Luxury Bath service includes a premium shampoo bath, brush-out, face wash, ear cleaning, nail trim/Dremel, blow dry, finishing spritz. Full grooms include all of that, plus a complete haircut as well.

Most dogs benefit from grooming every 4-6 weeks, but ideal frequency depends on breed and coat type.

It can be, but mobile grooming provides personalized care without salon noise/cages, which pets find to be much easier to handle. Plus, there is the added convenience of having the groomer come to you instead of the other way around!