SHIPPING & DELIVERY

Shipping
For your protection, Woofie's will ship your items via UPS. In the event you will not be at your shipping location when the package is delivered, we request that you ship your package to an alternate location to ensure delivery. If you would like your package to be delivered without a signature, please make sure this is clearly indicated when you check-out. Woofie's does not assume responsibility for the damage or loss of packages delivered without a signature.

Shipping Fees
Woofie's ships all of its packages via UPS Ground. Prices are based on weight and will be calculated upon checkout.

Delivery Time
If merchandise is in stock, you can expect to receive it within 7-14 business days if you are ordering within the United States.  Woofie's will contact you in the event any items are out of stock or backordered. In some cases your items may be sent to you directly from our manufacturers or suppliers.  Delivery times may vary from our standard schedule so Woofie's will notify you of the approximate delivery date. Woofie's will make every effort to send your order in one shipment; however, please be aware that there may be circumstances in which we need to send your products in separate shipments.

Rush Orders
We may accommodate rush orders on a case-by-case basis. Please be aware that rush orders will incur an additional fee.If you need a rush order, please contact Woofie's by phone or email. We will provide you with the delivery timeframe and shipping costs at that time. 

International Shipments
Woofie's can deliver to any international destination. We will contact you after the order is placed to provide you with a shipping quote, which you may then authorize or deny. The customer is responsible for any Customs packages. All international packages will be shipped via UPS with estimated delivery dates of 2-3 weeks, depending on Customs. Woofie's is not responsible for any lost or damaged packages once they are shipped to an international destination.

Lost Packages
If for some reason your package does not arrive within the expected timeframe, we request that you contact Woofie's either by phone or email within 15 days of the approximate delivery date. Woofie's is not responsible for any lost packages if we do not receive proper notification within this timeframe.

Non-Deliverable, Refused & Unclaimed Orders
Please ensure that the shipping information is correct and that someone will be available to sign for your package. If an order is unclaimed, refused or returned by the customer, the customer will be charged the return shipping charges along with a 15% restocking fee.  All orders that need to be re-shipped at the request of the customer, whether for unclaimed, undeliverable or returned packages, will incur an additional charge.

RETURNS

Cancellation Policy
If for some reason you change your mind about your order, you have up until 24 hours after your original purchase to cancel or change your order.  Cancellations made after the 24 hour period are subject to the Return Policy as outlined below. To cancel an order within the 24 hour period, simply call Woofie's or send an email to info@woofies.net.  The order is not officially cancelled until you receive a confirmation email from Woofie’s.  An order cannot be cancelled once it has been processed. If the order ships before the confirmation email is received, you are still responsible for the original shipping costs as well as the return costs.

Return Policy
The Woofie’s mission is to ensure that every customer experience is an exceptional one. We take great pride in the customer service we provide and the products we offer to our customers. If for any reason you are not 100% satisfied with your purchase, you need to first contact Woofie's to get a Return Authorization Number. Please indicate the reason for your return on the packing slip and return the merchandise to us in its original and unused condition with all accompanying materials and instruction. Packages must be returned to Woofie's within 15 days of receipt via an insured method with a tracking number (ex: UPS or FedEx) or we will not be able to issue a refund, store credit or exchange.  Woofie's will not accept items returned via COD, Last Call or Postage Due. Any custom, sale, personalized, perishable items such as treats or special orders will not be accepted for return or exchange. Crystal/Rhinestone collars are not returnable.

You have three options when returning your merchandise:

1. Exchange your merchandise with an item(s) of equal or greater value. In the event of an exchange, please avoid placing a separate order for replacement merchandise.
2. Receive a Woofie’s online store credit good for up to one year after date of issue, minus the original shipping and handling fees.
3. A refund (minus a 15% stocking fee and the original shipping and handling fees) in the same form of payment the product was originally purchased.

Damaged or Defective Items
If an item is damaged or defective, you must contact us within 48 hours of receiving the purchased item. We request that you do not send the item back as a "Return" without prior authorization from Woofie's.  Woofie's reserves the right to determine if a product is in used or non-saleable condition. You will not be charged for the shipping and handling costs for returning the merchandise and for the merchandise exchange.

Return Address
Please send all returns to the following address:

Woofie's LLC
Attention: Returns Department
44040 Ashburn Shopping Plaza
Suite 195  #610
Ashburn, VA 20147